Payment & Cancellation Policy.
Deposit, Payment & Cancellation Policy of Little White Castle. Hereafter referred to as LWC
For all bookings a 25% deposit is required and due upon receiving & signing of Rental Agreement.
Please note that a Reservation is not confirmed or secure until this deposit requirement has been met. LWC reserves the right to release any accommodation being held where the required deposit has not been received within the stated period.
LWC accepts payment of Deposit using Bank transfer and all major Credit & Debit cards.
The balance of the accommodation and all transfers must be paid upon guest’s arrival.
LWC reserves the right to cancel the booking should payment not be received.
If a booking is made less than 30 days prior to arrival full payment is required.
Other Service charge.
All extra’s to be settled at the LWC on day of departure.
Our cancellation policy is applicable regardless of whether payments have or have not been received by LWC. NOTE: flight bookings are included in the definition of Bookings for the purposes of this agreement, and LWC cancellation policy.
If Guest wishes to cancel his/her reservation, thedepositwill be refunded as follows:
75% if cancelled 30 days prior to the Check-in Date. If cancellation is less than 30 days prior to Check-in Date the deposit is non-refundable. Deposit is always applied toward the rental fees.
Spa and other package reservations cancelled on the day they are scheduled will incur 100% cancellation fee.
Reservations must be confirmed or released within 7 days of enquiry. If bookings are not confirmed they will be released from our system.
TRAVEL CANCELLATION INSURANCE
In the unlikely event of cancellation of a booking, Guest’s of LWC are advized to make sure their travel insurance covers our Cancellation Terms and Conditions.
CANCELLED OR DELAYED FLIGHTS
In the event of any flight delays or cancellations (our third party operators are governed by aviation regulatory authorities), LWC is in no way responsible for any loss whatsoever, sustained by you/your party. Please ensure adequate travel insurance is taken out to cover all such eventualities.